Privacy Policy

Who we are

Dekore is a property staging studio based in Manningham, Melbourne, Victoria. You can reach us at hello@dekore.com.au or (03) 7064 8638. In this policy, “we”, “us”, and “our” mean Dekore.

What we collect

We only collect personal information that you or your agent give us, or that we create while we work for you. That includes:

• Enquiries: when you use our contact form or email us, we collect your name, email address, phone number (if you provide one), the property address and details, the services you are interested in, and the contents of your message.
• Clients: when we work for you, we also keep the job details, property access instructions (lockbox and alarm codes are stored encrypted), quotes, the signed staging agreement, tax invoices, payment records, the emails we send you, and any feedback you give us.

We do not require you to create an account. Card payments are made on pages hosted by Stripe, so we never see or store your card number.

Cookies and tracking

This website does not use cookies, advertising pixels, or any third-party tracking. We do not build profiles of visitors or track you across other sites. If a page fails to load, an error report goes to Sentry, which we set up not to collect personal information.

We count page views with Vercel Web Analytics. It sets no cookie. It records the page, the site that sent you, your country, and your browser, device and operating system. It tells repeat visits apart by a hash of the request that Vercel discards after 24 hours. We see totals only, never who you are. When you send an enquiry, the form also sends the first page you opened on this site and the site that sent you, so we know how you found us.

How we use your information

We use your information to:

• Respond to your enquiry and answer your questions.
• Prepare quotes and arrange and deliver our staging and styling services.
• Send you tax invoices, take payments, and keep the records the law requires.
• Send you a private link to the status of your job, if you ask for one. The link expires, and search engines are told not to index it.

We do not sell your personal information, and we do not use it for any purpose unrelated to the one you gave it to us for.

Who we share it with

We share your information only with the service providers we rely on to run our business:

• Convex, which hosts our client records database and file storage.
• Vercel, which hosts this website and counts its page views.
• Resend, which delivers the emails we send you.
• Google (Google Workspace), which runs our email and calendars.
• Stripe, which processes card payments.
• DocuSeal, which we use to send the staging agreement for electronic signature.
• Sentry, which receives error reports from this website and our systems.

These providers may store or process data on servers located outside Australia, including in the United States. We take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles. We do not otherwise disclose your information to any third party unless the law requires it.

Storage and security

Your information is kept in our client records system, which only Dekore staff can open, with two-step sign-in for financial records. We keep backups of our records.

We keep enquiry and client records for as long as they are useful to you and to us. We keep tax invoices, payment records, quotes and signed agreements for 7 years, because Australian tax law requires it. The copy of the email body in our client records system is cleared after 24 months (tax invoice emails after 7 years); the recipient and subject line stay in the record. The emails we send also remain in our Gmail sent folder.

Access, correction, and deletion

You can ask us to access, correct, or delete the personal information we hold about you. Email hello@dekore.com.au and we will respond within 30 days. When we delete your information, we remove your name, contact details, property address and messages from our records. We keep only the records the law requires (tax invoices, payment records, quotes and signed agreements), for as long as it requires. If we ever restore our system from a backup, we delete your information again before we use the restored copy.

Complaints

If you have a concern about how we have handled your personal information, please contact us first at hello@dekore.com.au so we can try to put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version always appears on this page, with the date it was last updated shown above.